The Agricultural Development Bank (ADB) utilized technology to enhance customer experience during the Kwahu Business Forum, which took place on Saturday, April 19, 2025, in Mpraeso within the Eastern Region.
The top-tier business conference gathered financial institutions, private sector executives, micro, small, and medium-sized enterprises (MSMEs), government representatives, and international corporations as part of an extensive Kwahu Easter Business Dialogue held under the theme.
The Upcoming Trends in Business: The Financial Sector’s Part.
The bank’s exhibit booth drew an exceptionally large crowd during the forum, primarily because of their implementation of a completely digitalized customer enrollment system alongside professional service to guarantee outstanding client experiences.
Guests could swiftly create accounts utilizing an easy-to-use, internally created system featuring digital procedures without physical documents.
Every new customer was presented with a complimentary Visa Prepaid Card, which was instantly activated to grant them immediate access to the bank’s comprehensive suite of digital services.
While at the event, ADB’s Managing Director, Edward Ato Sarpong, mentioned that as part of their updated strategy, they were transforming into an innovation-focused bank. They aim to use technological advancements to deliver comprehensive and customized solutions for every client.
“The Kwahu Business Forum serves as a strategic platform, and we at ADB are delighted to showcase our dedication to inclusive banking by making technology more accessible to everyone,” he stated.
“The smooth implementation of our self-developed digital onboarding platform during this significant national event demonstrates the bank’s capability to stay ahead technologically and spearhead the evolution of financial services in Ghana,” the managing director noted.
The bank is currently choosing strategic and possibly feasible micro, small, and medium-sized businesses (MSMBs) that took part in the Kwahu Business Forum. The aim is to offer these entities customized financial solutions designed to aid their expansion and development.
ADB serves as an all-encompassing financial institution offering a wide array of product and service options tailored for various sectors such as agriculture, equipment financing, corporate banking, digital banking solutions, international money transfers, government and institutional banking, along with trade-related services, amongst others. This comprehensive coverage is supported by ADB’s extensive presence through 89 interconnected branches nationwide.
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